Process automation in the service industry

Goal:

Automation of compliance with the terms of the waste removal agreement in Comarch ERP systems.

Solution:

Implementation of an automation system verifying contracts with contractors, including retail recipients, in the area of ​​systematic planning and waste collection. Data on contracts are entered in the contractor’s file. The system monitors the date at what intervals the contractor should order the service and informs him about it in the case of an approaching deadline via SMS or Email. Additionally, the office receives full reporting of automatic notifications.

Process flow

01

Establishing a contractor file, signing a contract and completing the contract terms in the Comarch ERP​ system.

02

Acceptance and implementation of services related to waste collection.

03

Automat verifies the date of the last completed service order and sends an SMS if the contract deadline is approaching.

04

The machine verifies the date again and if the order is not fulfilled, it repeats the reminder and forwards the case to the office to make telephone contact.

05

The customer orders a service, which is entered into the system where it is further implemented and invoiced.

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      See how our solution works

      Contact us to arrange a reference meeting with our Client. See how the solution we have implemented works in practice. Fill out the form and our consultant will contact you to arrange a meeting.

      See how
      our solution works

      Contact us to arrange a reference meeting with our Client. See how the solution we have implemented works in practice. Fill out the form and our consultant will contact you to arrange a meeting.

      Contact us